Apple is often the target of lawsuits, and although a lot of them are from other companies, Apple is also a target for angry consumers. Recently, a settlement was reached in the antenna-gate fiasco following the release of the iPhone 4. Now, another man is suing Apple, this time over flaws he says exist in Siri’s functionality.
This man, named Frank M. Fazio, claims that Siri vastly outperforms in advertisements, and is unresponsive or unhelpful in real life. Apple had made Siri a huge selling point for the iPhone 4S, so almost everybody has seen one of these ads. Fazio claims that when attempting to use Siri as shown in the commercials, she either couldn’t understand what he was asking, or answered the wrong query.
[I]n many of Apple’s television advertisements, individuals are shown using Siri to make appointments, find restaurants, and even learn the guitar chords to classic rock songs or how to tie a tie. In the commercials, all of these tasks are done with ease with the assistance of the iPhone 4S’s Siri feature, a represented functionality contrary to the actual operating results and performance of Siri.
It will be interesting to see what comes of this, but it will be hard to prove whether or not Siri’s performance was really modified for the commercials.